Managing Employee Performance, Behaviour & Attitudes هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Objective:
By the end of this training course, participants will be able to:

• Explain the meaning of performance management
• Describe how to manage performance decline
• Evaluate the basics of group dynamics
• Differentiate between talent management & succession planning
• List the key competencies of Emotional Intelligence (EI)
• Formulate a business case for appropriate performance appraisal

 
Outline:

Understanding Yourself and Others

• Exploring human psychology
• Your Johari window
• How are attitudes formed?
• Your personality style explored
• Understanding Emotional Intelligence (EI)

Performance Improvement Planning (PIP)

• Introduction to performance management of people
• Understanding performance decline and the factors affecting performance
• Work performance interviewing
• Communication skills for the performance interview
• Managing good performance – behavioural reinforcement theory

Driving Performance through Talent Management

• Talent management – explored
• Employee resourcing: best practices
• Introducing basics of manpower planning
• Flexibility and introducing the ‘flexible firm’
• Differentiating succession management & talent management

Giving Feedback and Making Appraisal Work

• The principles of effective performance appraisal
• Performance management in a multi-cultural setting
• How to deal with common mistakes and minimise failure
• How to structure an appraisal meeting - a step-by-step outline
• Giving feedback with Emotional Intelligence (EI)

 
Dealing with ‘Difficult’ People

• Providing appropriate career-path planning - supporting development
• Dealing with difficult people and stakeholders
• Behaviour styles – passive, aggressive, passive-aggressive & assertive
• Handling aggression in others
• Personal Action Planning

تحديث بتاريخ 12 December, 2019