- أماكن: Dubai - United Arab Emirates - دبي Istanbul, Turkey England - المملكة المتحدة Kuala Lumpur, Malaysia
- مدة الدورة التدريبية: 3 Days
- مواعيد الدورة: Full Time, Weekdays
تفاصيل الدورة
Objective- Understanding difference in People
- Understanding human behavioral patterns and persona
- Understanding why people become difficult to deal with
- Avoiding Manipulations of difficult people
- Developing confidence in dealing with a number of different types of people
- Applying conflict resolution techniques
- Using words that de-escalate and give criticism effectively
- Applying assertive behavior and see instant results
- Human behavior and comprehension
- Communication challenges with different people
- Establish clear understanding
- Who can be labeled as difficult people
- Cultural diversities affecting comprehension and reaction
- The Perception Divide - why it makes positive outcomes difficult for you
- The Communication Process
- Barriers to communication
- Choice and Control
- Emotional Intelligence
- What are the causes of difficult behavior?
- Developing Trust
- Gaining Rapport
- What is challenging behavior.
- Outcome Thinking
- Listening for understanding
- Questioning for Specifics
- Influencing Framework
- Strategies for responding to different behavior styles.
- Appreciating the impact of the different styles of behavior on each other
المتطلبات
There are no eligibility requirements to attend this course.
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