Lead with Service Vision هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course focuses on the knowledge and skills in leading a service team to deliver service excellence. It involves techniques to promote a customer-centric environment, ways to influence service team towards goals, and methods to monitor team performance for continual improvements.

Target Audience:

This course is for managers and service leaders from various service industry sectors. 

What You Will Learn:

• Recognise the roles & responsibilities of a leader in operationalising the organisation’s vision, mission & values
• Promote a customer-centric environment to influence team to achieve service excellence
• Analyse performance of team to identify follow-up actions for improvement

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: 

• Employability Skills WSQ – Workplace Literacy Level 5 / O / A-Level English OR
• 3-5 years of working experience in a managerial role (preferably in the service sector)

Teacher & Student Ratio: 1:25 (maximum capacity)