Course details
This course focuses on the knowledge and skills in leading a service team to deliver service excellence. It involves techniques to promote a customer-centric environment, ways to influence service team towards goals, and methods to monitor team performance for continual improvements.
Target Audience:
This course is for managers and service leaders from various service industry sectors.
What You Will Learn:
- Recognise the roles & responsibilities of a leader in operationalising the organisation’s vision, mission & values
- Promote a customer-centric environment to influence team to achieve service excellence
- Analyse performance of team to identify follow-up actions for improvement
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 5 / O / A-Level English OR
- 3-5 years of working experience in a managerial role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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