تفاصيل الدورة
Learning Objectives:
At the end of this course, you will be able to:
- Comprehend Service Management as a practice
- Understand the Service Lifecycle
- Know the generic concepts and definitions
- Understand the key principles and models used behind selected processes
- Identify the selected processes
- Understand the selected functions and roles
- Comprehend the technology and architecture of the Service Lifecycle
- Comprehend competence and training
- Course Introduction
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Technology and Architecture
- Exam Preparation Guide
- Course Evaluation
- Exam (optional)
المتطلبات
None, although a familiarity with IT service delivery will be beneficial
وظائف مناسبة لهذه الدورة
IT Service Lead , IT Management , IT Developer , IT Service Desk Specialistالموقع
ITIL أسئلة ذات صلة
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