ITIL V3 foundation هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Service Management as a practice
 -Define Service
 -Comprehend and Explain the concept of Service Mamagement as a practice
The Service Life cycle
 -Understand the service life cycle
 -Explain the objectives and business value for each phase of the lifecycle 
Service Strategy
 -Service Portfolio
 -Financial Management 
 -Demand Management
 -Service Models
 -Service Owners
Service Design
 -Service Level Management
 -Availability Management
 -Capacity Management
 -IT Service Continuity Management
 -Security Management
 -Supplier Management
 -Design Management
Service Transition
 -Change Management
 -Release and Deployment Management
 -Service Asset and Configuration Management
 -Service "V" Model
Service Operation
 -Incident Management
 -Problem Management7
 -Event Management
 -Request Fulfillment
 -Access Management
 -Service Desk and IT Operations Management
Continual Service Improvement
 -7 step Improvement Process
 -PDCA - Plan Do Check and Act
 -Continual Service Improvement Model 
 

• 2 days extensive training
• Online training material
• Enable delegates to understand the disciplines and processes in service management delivery
• Gain knowledge of internationally recognized best practice of IT service Management
• Access to sample exams
• Claim 16 PDUs

تحديث بتاريخ 14 May, 2019