ITIL Service Management Essentials V3 هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.