ITIL Managing Across the Lifecycle (MALC) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management recognition. This 5-day course Immerses learners in the contents of the ITIL Publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. The Course includes the opportunity to take the exam at the end of class, and if necessary, Fast Lane will provide you with a free re-take.

Course Objectives
At the end of this course, the learner will gain Competencies in:

• Introduction to IT Service Management business and managerial issues
• Managing the planning and implementation of IT Service Management.
• Management of strategic change
• Risk management
• Understanding organizational challenges
• Service assessment
• Understanding complementary industry Guidance

تحديث بتاريخ 08 May, 2019