تفاصيل الدورة

The Information Technology Infrastructure Library (ITIL) is an accumulation of best practices used for the management and delivery of IT services and IT infrastructure recognized by thousands of organizations throughout the world.

This is broken down into 9 sections: 

  • Course Introduction
  • Service Management as a Practice
  • Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture 

More than ever,+ المزيد

دورات يمكنك الالتحاق بها على الفور... خذ دورة عبر الإنترنت على ITIL ابتداءً من الآن. See all courses