ITIL® Foundation Course - Classroom هذه الدورة تدرس باللغة الإنجليزية
International Institute for Learning, Inc
- الموقع: قرية المعرفة - دبي
- مدة الدورة التدريبية: يُعلن لاحقًا
- مواعيد الدورة: استفسار
تفاصيل الدورة
ITIL® Foundation Course
Key Principles for a Quality IT Infrastructure
Prerequisites: Service Management knowledge is beneficial, however, previous knowledge of ITIL is not required to complete this course. This is the entry level to preparation for the ITIL qualification
About the Program
This ITIL 2011 Foundation course is designed to enable participants to understand the key principles, processes, functions, roles, and benefits that enable Service Management staff to deliver and support quality IT services to its customers.
Who Should Attend
ITIL Foundation is primarily targeted at:
- Individuals who require a fundamental understanding of the ITIL framework and how it may be used to improve the quality of IT Service Management within an organization
- IT professionals that are working within an organization that has incorporated or will be incorporating, the ITIL framework in order to provide better IT services
- All other staff involved in delivering IT services that use the ITIL methodology
Course Syllabus:
- Key Concepts of Service Management
- ITIL Guiding Principles
- Four Dimensions of Service Management
- ITIL Service Value System (SVS)
- Service Value Chain (SVC) and Value Chain Activities
- ITIL Practice Details and Purpose Statements
المتطلبات
There are no formal prerequisites for this course. However, it is recommended to undergo training through an ITIL Accredited Organization. Participants can take the exam on the last day of the course in the classroom or online at a later date.
الموقع
نبذة عن معهد International Institute for Learning, Inc
With a wholly-owned network of operating companies all over the world and clients in more than 150 countries, IIL is a global leader in training and certification, coaching and mentoring, consulting and customized course development. Our core competencies include: Project, Program and Portfolio Management; Business Analysis; Lean Six Sigma and Process Excellence; Agile; ITIL®; Leadership and Interpersonal Skills.
Using our proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches: Virtual, Traditional Classroom, On-Demand, Mobile, Video and Simulation. As a PMI® Global Registered Education Provider (R.E.P.); a member of PMI’s Global Executive Council; an APMG Accredited Training Organization (ATO) for PRINCE2®, ITIL®, and others; a Microsoft Partner (with a Microsoft Gold Project and Portfolio Management competency); and an IIBA® Endorsed Education Provider (EEP™), IIL is the training solution partner of choice for many top global companies.
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