ITIL Foundation Course هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The ITIL (Information Technology Infrastructure Library) has become the de facto standard in IT Service Management. ITIL helps organizations across industries offer their services in a quality-driven and economical way. The framework's most recent version, published in 2011, is only a progressive update that further refines an existing body of IT Service best practices.