Information Technology Infrastructure Libraryâ„¢ ITIL® – Foundation Level هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The IT Infrastructure Library™ (ITIL®)

IT Infrastructure Library™ (ITIL®) is an international standard for best practices in IT Service Management. The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practices, to various degrees of depth and detail. The levels of qualifications within the scheme are:

• ITIL Foundation
• ITIL Intermediate Level
• ITIL Managing Across the Lifecycle
• ITIL Expert Level
• ITIL Master Qualification

Certifying Body

The ITIL Certification Management Board (ICMB) manages ITIL certification. The Board includes representatives from interested parties within the community around the world. Members of the Board include (though are not limited to) representatives from the UK OFFICE of Government Commerce (OGC), APM Group (APMG), The Stationery Office (TSO), ITIL Examination Panel, Examination Institutes (EIs) and the IT Service Management Forum International (itSMF) as the recognized user group.

ITIL® – Foundation Level Course

The Foundation Level is the entry level qualification which offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle, including the linkages between Lifecycle stages, the processes used and their contribution to Service Management practices.

ITIL® - Foundation Level Course Objectives

• This course is designed to prepare candidates to sit for and successfully pass the Foundation Level examination
• Upon successful completion of this program, Candidates are expected to gain knowledge and understanding in the following:.
• Service management as a practice (comprehension)
• The ITIL service lifecycle (comprehension)
• Generic concepts and definitions (awareness)
• Key principles and models (comprehension)
• Selected processes (awareness)
• Selected functions (awareness)
• Selected roles (awareness)
• Technology and architecture (awareness)
• Competence and training (awareness)