IATA Passenger Ground Services (PGS) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Airline customer service agents are the face of an airline as they are the first point of contact for a passenger. They work for both airline and ground handling companies.

This position demands exceptional customer service and technical skills as they handle airport departure control and computer reservation systems (DCS and CRS). 

The IATA Passenger Ground Services course helps learners to understand the role of Passenger Ground Services Agents in an airport from checking in passengers, boarding procedures, baggage handling and several other ground handling formalities on a routine basis up until the departure of the aircraft.

The Passenger Ground Services Course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), and the IATA Passenger Service Conference Resolutions Manual (PSCRM).