تفاصيل الدورة
Six hours of video lectures by Kayne McGladrey, the professional services management expert, cover the eight fundamentals of professional services management:
- About Managing Professional Services Firms
- The Quote to Cash Process
- Scheduling an Engagement
- The Statement of Work
- Estimates
- Portfolio Management
- Successful Personnel Management
- Key Performance Indicators
Over twenty downloadable labs allow students to practice with included lab resources, such as:
- Simple accounting system for bookings, billings, and backlog
- Resource Skill Matrix and Availability Planner
- Statement of Work Template
- Monte Carlo estimation tool for fixed-price engagements
- Work History form for interviewing
Each module also includes a ten-question downloadable quiz to allow you to test your knowledge of the fundamentals. This course also includes a downloadable fifty-question assessment to test your knowledge of Professional Services management. All downloadable quiz materials draw from a pool of over two hundred multiple-choice, pick one, image hotspot, fill in the blank, and sequence drag and drop questions.
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