Fundamentals of Professional Services Management

Course details

Six hours of video lectures by Kayne McGladrey, the professional services management expert, cover the eight fundamentals of professional services management:

• About Managing Professional Services Firms
• The Quote to Cash Process
• Scheduling an Engagement
• The Statement of Work
• Estimates
• Portfolio Management
• Successful Personnel Management
• Key Performance Indicators

Over twenty downloadable labs allow students to practice with included lab resources, such as:

• Simple accounting system for bookings, billings, and backlog
• Resource Skill Matrix and Availability Planner
• Statement of Work Template
• Monte Carlo estimation tool for fixed-price engagements
• Work History form for interviewing

Each module also includes a ten-question downloadable quiz to allow you to test your knowledge of the fundamentals. This course also includes a downloadable fifty-question assessment to test your knowledge of Professional Services management. All downloadable quiz materials draw from a pool of over two hundred multiple-choice, pick one, image hotspot, fill in the blank, and sequence drag and drop questions.