Fundamentals of Professional Services Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Six hours of video lectures by Kayne McGladrey, the professional services management expert, cover the eight fundamentals of professional services management:

• About Managing Professional Services Firms
• The Quote to Cash Process
• Scheduling an Engagement
• The Statement of Work
• Estimates
• Portfolio Management
• Successful Personnel Management
• Key Performance Indicators

Over twenty downloadable labs allow students to practice with included lab resources, such as:

• Simple accounting system for bookings, billings, and backlog
• Resource Skill Matrix and Availability Planner
• Statement of Work Template
• Monte Carlo estimation tool for fixed-price engagements
• Work History form for interviewing

Each module also includes a ten-question downloadable quiz to allow you to test your knowledge of the fundamentals. This course also includes a downloadable fifty-question assessment to test your knowledge of Professional Services management. All downloadable quiz materials draw from a pool of over two hundred multiple-choice, pick one, image hotspot, fill in the blank, and sequence drag and drop questions.