Front Office Electives Ascott Centre For Excellence Of The Ascott Limited
السعر: 3700 SGD

    تفاصيل الدورة

    Provide Reservation Services (40 hrs)
    Follow start-of-shift procedure
    Make reservations
    Amend reservations
    Cancel reservations
    Follow end-of-shift procedure
    Handle Guest/Resident Arrival (28 hrs)
    Follow start-of-shift procedures
    Perform activities prior to arrival
    Respond to walk-in guest/resident
    Check in guest/resident
    Follow end-of-shift procedures
    Handle Guest/Resident Departure (24 hrs)
    Perform pre-departure activities
    Check out guest/resident
    Check out group
    Handle late check-out
    Complete departure follow-up
    Maintain Guest/Resident Accounts (40 hrs)
    Follow procedures for starting shift
    Handle paid-out transactions
    Post transactions
    Follow procedures for check-outs
    Process payments
    Follow procedures for ending shift

    تحديث بتاريخ 08 November, 2015

    نبذة عن معهد Ascott Centre For Excellence Of The Ascott Limited

    The Ascott Limited is the world's largest international serviced residence owner-operator with more than 23,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region, as well as about 10,000 units which are under development, making a total of 33,000 units. Ascott Centre for Excellence (ACE) is the global hospitality training centre of The Ascott Limited and a Continuing Education and Training (CET) centre approved by the Singapore Workforce Development Agency (WDA) specialising in training for the Hotel and Accommodation Services Sector. ACE has two main objectives which are o develop the human capital of the group, ensure consistency in learning outcome, share best practices and to forge a bond amongst our global team members and to share hospitality best practices with industry players and interested parties through WSQ programmes. عرض الجميع دورات Ascott Centre For Excellence Of The Ascott Limited
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