Course details
Provide Reservation Services (40 hrs)
Follow start-of-shift procedure
Make reservations
Amend reservations
Cancel reservations
Follow end-of-shift procedure
Handle Guest/Resident Arrival (28 hrs)
Follow start-of-shift procedures
Perform activities prior to arrival
Respond to walk-in guest/resident
Check in guest/resident
Follow end-of-shift procedures
Handle Guest/Resident Departure (24 hrs)
Perform pre-departure activities
Check out guest/resident
Check out group
Handle late check-out
Complete departure follow-up
Maintain Guest/Resident Accounts (40 hrs)
Follow procedures for starting shift
Handle paid-out transactions
Post transactions
Follow procedures for check-outs
Process payments
Follow procedures for ending shift
Course Location
About Ascott Centre For Excellence Of The Ascott Limited
The Ascott Limited is the world's largest international serviced residence owner-operator with more than 23,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region, as well as about 10,000 units which are under development, making a total of 33,000 units. Ascott Centre for Excellence (ACE) is the global hospitality training centre of The Ascott Limited and a Continuing Education and Training (CET) centre approved by the Singapore Workforce Development Agency (WDA) specialising in training for the Hotel and Accommodation Services Sector. ACE has two main objectives which are o develop the human capital of the group, ensure consistency in learning outcome, share best practices and to forge a bond amongst our global team members and to share hospitality best practices with industry players and interested parties through WSQ programmes. See all Ascott Centre For Excellence Of The Ascott Limited courses Are you from Ascott Centre For Excellence Of The Ascott Limited ? Claim your course!
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