The KPI Institute

The KPI Institute is the global authority on performance through Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs!
It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates smartKPIs.com, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

It is dedicated to identifying best practices, trends and challenges impacting the field of performance management today and therefore operates globally on three main pillars: Research, Publications and Education.
The KPI Institute specializes and offers training courses and advisory services on the following topics:

• Strategy Management and the Balanced Scorecard System
• Performance Measurement and KPIs
• Performance Improvement
• Employee Performance and bonus systems
• Benchmarking
• Data Visualization
• Data Analysis
• Supplier Performance
• Customer Service Performance
• Strategy Dynamics
• Performance and productivity in life outside the office

Over the last years, the team has:

• Documented 7,000+ KPIs from 16 functional areas and 25 industries;
• Developed over 150 KPI Dashboards and Balanced Scorecards;
• Assisted over 28,000 organizations in finding solutions for their KPI needs;
• Reviewed 1,000+ performance reports from 125 countries;
• Trained over 2,500 participants from 40 countries on how to work with KPIs;
• Referenced 30,000+ resources (books, articles, performance reports).