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ITIL® 2011 Edition OSA: Introduction to the Service Desk New Horizons Lebanon

Duration: 2 Hours
TBA
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ITIL® 2011 Edition OSA: Technology and Implementation Considerations New Horizons Lebanon

Duration: 3 Hours
TBA
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ITIL® 2011 Edition OSA: Introduction to Access Management New Horizons Lebanon

Duration: 3 Hours
TBA
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ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges New Horizons Lebanon

Duration: 2 Hours
TBA
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ITIL® 2011 Edition OSA: Introduction to Incident Management New Horizons Lebanon

Duration: 3 Hours
TBA
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