Certificate in Hotel Receptionist Este curso é ministrado em inglês

Course details

Course Overview

As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Switchboard Operator or Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Course Curriculum

01.

• Professional Receptionist Training Course Objectives
• The 90: 90 Principle to create a powerful first impression
• Hot Telephone Tips
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers

02.

• Practice good telephone skills
• Managing database and company files
• Booking or Reservation procedure
• Deal effectively with security and safety issues
• Successful Meetings & Minutes
• Meeting Arrangements
• Arranging Business Travel and Accommodation
• Email Tutorial
• How to use Social Media to promote your company
• Minute Taking
• Microsoft Excel Tutorial
• MS PowerPoint Tips
• MS Word Tips & Tricks

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Ultima actualização em  10 December, 2024