Certificate in Hotel Receptionist

Course details

Course Overview

As a Hotel Receptionist, you are the public face of the business, so being confident and professional in that role is vital if you want you career to progress. Employers within the hotel/hospitality industry are looking for front desk staff who can work efficiently and effectively, and who can engage well with guests in order to attract repeat business: Global Edulink’s Hotel Receptionist Training course will help you to learn or develop these skills.

Whether you are new to the role of a Receptionist, or have some experience, Global Edulink’s Hotel Receptionist Training can help you to develop and gain employment or promotion.

With the help of this training, you can progress from working a Hotel Receptionist, Switchboard Operator or Telephonist to a front desk Supervisor or Manager. Being a prominent figure in your organisation can bring your employer repeat custom if you are not only good at your job but also willing to improve and deliver excellent customer service at all times.

Global Edulink’s Hotel Receptionist Training course aims to help students to impress employers or prospective employers with their dedication to self-improvement and their bank of relevant skills. Improve your general Reception, Telephone, and Clerical skills so that you are working to the highest industry standards to make yourself highly employable in the hotel or hospitality business.

Through our online programme, you will be fully supported yet able to access your learning modules at times that suit you and that fit around your existing work commitments. The course is available online 24 hours a day, 7 days a week, 365 days a year and includes step-by-step tutorial videos and an effective, professional support service. Having access to our supportive team will help to improve your confidence, and the interesting and engaging content of the tutorials will keep you motivated to complete the course.

If you want one-on-one sessions, please visit Professional Hotel Receptionist Classroom Training Course.

Assessment

 At the end of the course, learners will also take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification​​​​​​​

Successful candidates will be awarded certificates for Certificate in Hotel Receptionist Training.

Course Curriculum

1: Professional Receptionist Training Course Objectives
2: The 90: 90 Principle to Create a Powerful First Impression
3: Hot Telephone Tips
4: Get the Facts- Ask the Right Questions
5: Discuss Solutions- Learning to Listen
6: Dealing With Difficult Customers
7: Practice Good Telephone Skills
8: Managing Database and Company Files
9: Booking or Reservation Procedure
10: Deal Effectively With Security and Safety Issues
11: Successful Meetings & Minutes
12: Meeting Arrangements
13: Arranging Business Travel and Accommodation
14: Email Tutorial
15: How to Use Social Media to Promote Your Company
16 Minute Taking
17: Microsoft Excel Tutorial
18: MS PowerPoint Tips
19: MS Word Tips & Tricks

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Updated on 25 March, 2024