Business Administration Skills Este curso é ministrado em inglês

Course details

This popular course examines the day-to-day workings of real-world companies and teaches you the techniques that help them to operate successfully. From learning to carry out basic administrative tasks to gaining higher level support skills, this course includes a wide range of units to meet the needs of learners and employers.

This Business Administration Skill course is a job ready qualification that prepares learners for work in a specific industry. The course is designed to give you the knowledge and skills you will need to work in a business administration role and to develop your expertise within the role in areas such as business communication, administration, delivering presentations and presenting business data.

Further this course is designed for learners who are working, or would like to work, in a business administration role within any sector or industry. It’s ideal for those who are new to the role or who have been working at that level for a short period of time. The units and structure of this course are based on the Skills of business and administration.

Our online programme is well designed that you feel same as you are in the classroom. This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week in 365 days (12 months). Effective support service, and study materials including step by step guided tutorial videos build your confidence to study well and guide you to secure your qualification.
 
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.

COURSE CURRICULUM


01. PROFESSIONALISM IN THE OFFICE ENVIRONMENT

Positioning of your Job

• Improving Your Professionalism
• Enhancing Your Skills
• Communicating and Building Relationship

02. BUSINESS ETIQUETTE

Fundamentals of Professional Behaviour

• Interview Techniques
• Business Meeting
• Working in Multicultural Environment

03. COMMUNICATION IN BUSINESS ENVIRONMENT

• Business Communication
• Different Types of Communication Methods
• Effective Working for your Company Management

04. CRITICAL THINKING AND DECISIONS MAKING

• How to face for New Problems
• Identifying and Solving the Problem
• Decisions Making

05. TIME MANAGEMENT SKILLS FOR YOUR CAREER

• Identifying your Goals
• Effective Energy Distribution
• Working with Your Personal Styles
• Building and Establishing your Action Plan

06. DEVELOPING CUSTOMER SERVICE SKILLS

• Principles of Customer Service.
• Identifying Customer Needs
• Customer Service & Telephone Etiquette

07. MANAGING CUSTOMER COMPLAINTS

08. STRESS MANAGEMENT

Certification

Successful candidates will be awarded “Certificate in Business Administration Skills”.

Benefits you will gain:

By enrolling in to this course, you’ll get:

• High quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• Includes step-by-step tutorial videos and an effective, professional support service.
• 24/7 Access to the Learning Portal.
• Benefit of applying NUS extra Discount Card.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

Ultima actualização em  09 May, 2024