Receptionist Diploma Este curso é ministrado em inglês

Course details

With flexible study times of online learning, apply today to easily gain the skills needed to be a successful professional receptionist and gain highly paid employment today. this diploma allows you to enhance your receptionist skills and prove to employers and recruiters that you’re able to provide reception, switchboard and clerical duties to the highest standards.

Unlike other online training providers, we give you the same experience as same as our class room learners. Our exclusive video of the full class-room training gives you the same experience as same as you are in our class room. As a result you won’t feel that you are distance learners. In addition to that you can develop your receptionist skills specialised in different industry such as hotel front desk and salon beauty, etc. with our study materials.

The biggest advantage having enrolled with our online training is, you will be given unlimited access to most important materials that develop your skills in Receptionist role. Further our guide in how to face an interview for receptionist job and question and answers will give you a great opportunity to you present yourself very confidently. Having enrolled with online receptionist training you will be most advantageous at your fingertips.
 
This online Professional Receptionist Training course is covered 45 guided learning hours.
Unit 01; Developing Customer Service Skills

• Meeting and Greeting Visitors (Welcoming guests upon arrival and using correct terminology).
• The role of the Receptionist.
• Principles to create powerful first impression.
• Principles to confirm how your message comes across.
• How can you identify the customer needs?
• Learning to Listen.
• Handling difficult customers and difficult situations.
• Role play sessions (Only for classroom learners).

Unit 02; Developing Telephone handling and administrative skills

• Practice good telephone skills.
• Data base Management (Booking/ reservation Procedure).
• Checking-In and Checking-Out guests using the software (Opera PMS V5 Software).
• Follow routine administrative procedures.
• Deal effectively with security and safety issues.
• Successful meeting and minutes.
• Meeting and accommodation arrangements.

Unit 03; Developing Business Communication Skills

• Effective Business Communication (Business Document Production).
• Develop effective/technical writing skills.
• CV writing skills; guidance on creating the correct CV and Personal statements.
• Interview techniques; guidance on how to perform in an interview.
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook

Method of Assessment:

At the end of the course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so you will receive an instant grade and know whether you have passed the course.

Certification:

Successfully candidates receive a Diploma in professional receptionist ;

Why Choose Us?

• Our courses represent outstanding value for money
• High quality e-learning study materials and mock exams.
• Each course is designed by industry experts, using an innovative interactive learning approach.
• Includes step-by-step guided videos tutorials.
• Benefit of applying NUS extra Discount Card.
• 24/7 Access to the Online Learning Portal.
• Anytime & Anywhere Learning.
• Recognised Accredited Qualification.
• Access Course Content on Mobile, Tablet or Desktop.
• Study in a user friendly, advanced online learning platform.
• Excellent customer service and administrative support.

 
  Ultima actualização em  12 March, 2024