Online
- Duration / Course length: Upto 55 Hours Start now
- Accredited by: CPDIAO
- Certificates:
- Course delivery: This course is delivered in presentation format
Course details
Ultimate Admin Diploma
The Ultimate Admin Diploma is six information packed administrative courses rolled into one at one amazing price. To provide you with a complete education experience, the courses include customer services, admin, office management, reception, medical secretary and legal secretary diplomas. This can help you open up doors in your career and enjoy a wealth of experience.These online courses take approximately 55 hours to complete. The great advantage to studying online is that you can study at your own pace, improving your knowledge while working full time, or study full time to secure your certification to help you boost your career.During your studies you will enjoy the convenience of online support and you also get lifetime access to your study modules, so you can return to them as and when needed.What You Will Learn
This six course diploma offers you a complete study experience, ensuring you can learn all the knowledge you need now and moving forward to enjoy a successful career. You will learn the following:Customer Services Diploma – 11 Modules- Get a good understanding of customer service and the different types of customer service
- Learn about the consumer rights in the United Kingdom
- Understand what you need to do to make a good first impression
- Learn how to care for your customers’ needs
- Identify the importance of customer retention and how to get them back time and time again
- Determine face to face and telephonic customer service levels
- How to deal with difficult customers and diffuse the situation
- Get an introduction to the duties of a legal secretary
- Learn the correct legal writing and proofreading skills needed
- Understand how to maintain confidentiality in a law office
- Learn different aspects of UK law
- Understand about the different court systems in the UK
- Learn about the appeals process
- Identify the skills needed to become a legal secretary
- Useful legal terms and abbreviations
- How to handle staff and understand their performance
- The legal side of various policies and health and safety
- Communication in an office environment
- How to deal with customers and individuals
- The financial side of office management
- Office layouts
- The art of delegation
- Social media
- How to handle meetings, including chairing them
- The first module covers a basic introduction to being a medical secretary along with duties and more
- Learn how to manage appointment scheduling in an effective way
- Identify with the filing systems used in medical offices.
- Determine the importance of patient confidentiality
- Learn the importance of patient records
- Understand medical jargon and terminology
- Learn about computer usage in the medical industry
- Get a good understanding of health and safety in the medical industry
- Learn about supplies and inventory management
- Communication skills and so much more
- Identify the role of the receptionist
- Learn the different types of receptionists and the differences between them
- Determine the essentials of communication
- Get an understanding of good telephone skills
- Learn how to send formal and informal messages
- Learn about database management
- Health and Safety in the workplace
- Understand the importance of confidentiality
- Identify successful meetings and learn about minute taking
- Learn about time management and organisational skills
- Learn about the importance of teamwork, a neat reception area and so much more
- Get an introduction into the PA Diploma Course
- Learn about diary management.
- Get to grips with business letter writing
- Identify the telephone skills needed as a PA
- Learn how to manage hotel and travel arrangement bookings and more
- Understand what you need to set up a new filing system
- Gain valuable time management skills
- Learn about work planning and confidence building
- Improve typing skills
- Learn how to organise meetings
- Learn more about Microsoft Office
- Determine customer communication skills
Benefits
There are numerous benefits to taking this course online from studying at your own pace and where you feel more comfortable to using any device connected to the internet. Some of the other benefits you can gain from taking this Ultimate Admin Diploma include:- Online support
- Lifetime access to your study modules
- Five courses in one
- Fast track your career
- Industry recognised certifications
- Verifiable certification online
