WSQ Solve Problems and Make Decisions at Supervisory Level

Course details

Aimed at equipping supervisors with the basic skills in problem-solving and decision-making, participants are encouraged to adopt a more open mindset for ideas generation. They can also look forward to developing their abilities in leading teams and resolving workplace issues. This course also incorporates essential competencies (knowledge, skills and attitude) involved in making appropriate decisions and taking responsibility for the decisions made.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

• Put to practice problem-solving and decision-making with a team of subordinates
• Learn how to anticipate and identify potential problems with a team of subordinates
• Facilitate team effort to resolve the problem
• Be able to make appropriate decisions and see through the implementation plans

Course Content

• Identify symptoms that could lead to potential problems at the workplace
• Apply logical deduction to anticipate and detect problems at the workplace based on symptoms and relevant information gathered
• Analyse relevant information surrounding the perceived problems and identify the exact problem using elimination process, objective reasoning or process questioning
• Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and techniques
• Facilitate generation of solutions to solve problems by encouraging creativity among team members
• Select a solution collectively with team members using appropriate evaluative techniques and criteria
• Develop an implementation plan that addresses the root causes of the problems and consider the impact to self and team
• Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources
• Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan
• Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference

Learning Methodology

This course will be conducted through a series of mini lectures, hands-on practice sessions, group discussions and integrated case study.

Who Should Attend

This course is suitable for supervisors, individuals in small businesses and the self-employed who need to lead and guide their subordinates through the process of problem-solving on a daily basis.