WSQ Sell Products And Services

Course details

This course aims to equip retail front line staff with the skills and knowledge required to determine customer’s requirements and learn how to sell products and services to meet customer’s needs and expectations. This is a competency-based workshop that is practical and interactive with various role playing opportunities.

Course Objectives

• Establish customer requirements
• Recommend products and services
• Address customer objections
• Maximise additional sales opportunities
• Close sale

Course Outline

• Establishing customers’ requirements
• Learn how to display a positive, helpful behaviour and using effective questioning and active listening skills to determine customers’ needs
• Recommending products and services
• Presenting and demonstrating product features using appropriate communication skills
• Displaying a sense of professionalism when addressing customer’s objections and questions
• Maximise sales opportunities by identifying customers’ verbal and nonverbal cues
• Learn how to present and recommend omplementary and peripheral products and services to customers
• Effective closing strategies
• Ensuring customers’ satisfaction