WSQ Professional Diploma in Community and Social Service(Senior Services)

Course details

Objective

To equip learners who are already working or who wish to enter a Senior Services organisation with essential skills and knowledge to support and manage the administration and operations of eldercare organisations.

Programme Structure

Class Room Training: The training adopts an interactive and experiential based approach. Trainers use a combination of lectures, exercises and discussions to enable participants to reflect and apply the topics in the real life situations.

Workplace Attatchment: Participant will be attached to eldercare organisations where the combination of theoretical knowledge, skills and attitudes that can be integrated in practice.

Assessment

• Written Assessment
• Oral Questions / Interviews
• Workplace Observation (WO)

Entry Requirements

• GCE A Level (with a pass in General Paper) and above or
• WSQ ESS Workplace Literacy and Numeracy Level 5 is recommended.

Programme Outcomes

1. Maintain Legal and Ethical Behaviour throughout the Organisation
2. Integrate Professional Common Processes in Senior Services
3. Design, Source and Adapt Resources to Motivate Client Participation
4. Manage and Implement Workplace Information Systems
5. Undertake Management of Volunteers
6. Provide and Maintain a Safe Environment
7. Develop, Implement and Evaluate Services and Programmes
8. Implement Programmes to address the Total Wellbeing (Physical, Emotional, Psychological, Cognitive and Spiritual Needs) of Senior Services  Clients
9. Motivate Clients to Accept and Participate in Services and Programmes
10. Research Current Trends to Bridge Service Gaps and Implement New Services
11. Manage Multi-Disciplinary Professionals and Stakeholders
12. Communicate with Others Effectively
13. Manage Effective Workplace Relationships
14. Support Organisation s Finances and Accounts
15. Coordinate Fundraising
16. Manage Human Resources to Achieve Service Excellence
17. Work with Clients with Dementia
18. Provide Quality Casework