Course details
This course covers tracking, replying to, and escalating user responses to social media platforms used by the organisation, as well as setting up accounts on social media platforms.
Course Objectives/Outline
- Understand user opinions and perceptions of the organisation
- Engage users
- Anticipate potential issues
- Respond quickly to issues
- Identify emerging user needs and market changes
- Identify potential and emerging competitors
- Track return on investment
- Increase sales
- Strengthen brand
About SFIC Institute
We_They is a human capital solutions provider established in response to the needs of a rapidly evolving workplace environment. We offer development courses for a wide spectrum of industries.
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