Course details
This course covers identifying, assessing and managing customer expectations, setting customer service standards and resolving issues, as well as maintaining and improving customer relationships.
Course Objectives/Outline
- To allow all customers to have a consistent customer experience
- To have benchmarks that can be used to monitor and improve service standards
- To communicate clear expectations to employees
Assessment Activities
Competency assessment will be conducted throughout and at the end of the course.
Updated on 13 August, 2015Course Location
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