WSQ Manage Process Improvement

Course details

Proper management of process improvements efforts is essential for companies in their endeavours for continual improvement. This course aims to equip participants with the skills and knowledge to manage process improvement at the workplace. Participants will be able to identify the improvement activities, analyse, recommend and execute the changes to the processes.

Key Benefits

• Bring resources and processes together to achieve goals
• Learn how to use the process improvement methodologies
• Adopt a systematic approach in improving a process through process mapping, process analysis and process redesign

Course Content

• Activities to improve customer satisfaction
• Process mapping techniques
• Visual presentation of the process map
• Steps taken to build a product or produce an outcome using standard process mapping conventions or symbols
• Process for waste or non-value activities to facilitate process
• Process redesign based on analysis results
• Potential measures to improve the process
• Execution of process changes and issues resolution
• Standardisation of the redesigned process through proper documentation and training

Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

Participants are required to complete a work assignment or mini-project outside training hours and submit within 3 months, spending no less than 120 hours on the project.

Who Should Attend

This course is suitable for technicians, engineers, line leaders, operators, junior executives, administrative assistants without supervisory responsibilities.