Course details
This course aims to assist operational and service staff in the delivery of retail service excellence. It helps to develop the knowledge and skills for maintaining a professional image that aligns to and support store image and increase customer service standards.
Course Objectives
- Maintain personal grooming
- Maintain personal hygiene
- Apply retail etiquette in dealing with customers
Course Outline
- Understanding the importance of personal grooming, personal hygiene and retail etiquettes
- Learn how to project a professional image with the right outfit, colors and hairstyle
- Personal image management, which includes application, harmonizing and choosing the right colors for the desired look
- Learn the common etiquettes applied in a retail environment
- Developing self-confidence to project poise, confidence and personal conviction when dealing with customers
- Learn how to handle people from diverse background, including likes and dislikes, do’s and don’ts and topics to avoid
- Learn how to communicate and handle customers with tact and diplomacy
Course Location
About SFIC Institute
We_They is a human capital solutions provider established in response to the needs of a rapidly evolving workplace environment. We offer development courses for a wide spectrum of industries.
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