WSQ Maintain Professional Image

Course details

This course aims to assist operational and service staff in the delivery of retail service excellence. It helps to develop the knowledge and skills for maintaining a professional image that aligns to and support store image and increase customer service standards.

Course Objectives

• Maintain personal grooming
• Maintain personal hygiene
• Apply retail etiquette in dealing with customers

Course Outline

• Understanding the importance of personal grooming, personal hygiene and retail etiquettes
• Learn how to project a professional image with the right outfit, colors and hairstyle
• Personal image management, which includes application, harmonizing and choosing the right colors for the desired look
• Learn the common etiquettes applied in a retail environment
• Developing self-confidence to project poise, confidence and personal conviction when dealing with customers
• Learn how to handle people from diverse background, including likes and dislikes, do’s and don’ts and topics to avoid
• Learn how to communicate and handle customers with tact and diplomacy