- Location: Central Area - Central
- Duration: 16 Hours
Course details
This unit addresses the skills and knowledge required to build strong and productive work relationships in teams. It covers participation in networks, developing team cohesiveness and resolving conflict.
Course Content
Participate in networks
- Individual role and team member roles for participating in networks
- How to share information in the organisation
- Communication techniques and channels relevant for disseminating information regarding team activities, services and products
Develop team cohesiveness
- Facilitation methods for encouraging team member participation in arrange of activities
- Individual role and team member roles and accountability for participating in team building activities
Resolve conflict within the team
- Negotiation techniques
- Managing conflict and facilitation methods for affected parties
Target Audience
- This course is suitable for Supervisors, Team Leaders and Assistant Managers.
Assessment and Certificate
- Case study and presentation form part of the assessment requirements
- Upon successful completion, participants will receive the WSQ Statement of Attainment
Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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