WSQ Lead Workplace Communication and Engagement

Course details

Building staff ability to communicate and relate well in the workplace is a crucial task. A good leader at the workplace must be able to lead communication and engage both internal and external customers effectively. This course aims to equip participants with the essential skills to lead workplace communications and conduct negotiations to achieve organisational goals and win-win outcomes.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

• Lead workplace communication by evaluating and identifying gaps and barriers in workplace communication
• Develop and communicate plans to implement communication strategies and mechanisms
• Assess a negotiation situation, develop strategies for and conduct negotiation to achieve organisational goals and win-win outcomes

Course Content

• Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation
• Evaluate gaps and barriers in workplace communication based on determined benchmarks and establish communication strategies and mechanisms that meet organisational goals and objectives
• Develop communication plan to implement communication strategies and mechanisms
• Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values
• Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed
• Evaluate the effectiveness of the communication strategies and mechanisms, and implementation plan
• Establish the actual causes of conflict or dispute and plan for negotiation
• Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues
• Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills
• Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner

Learning Methodology

This course will be conducted through mini lectures, interactive activities, games, group discussions, case studies and self assessments/tests.

Who Should Attend

This course is suitable for staff in supervisory or managerial roles or individuals in professional/talent positions with responsibilities for the operation and performance of an organisational unit(s).