Course details
This course aims to encourage a positive attitude while interacting with customers as well as imparting practical communication skills relevant to customer services.
Course Objectives
- Deliver service to customers
- Respond to customer issues/complaints
- Handle exchanges, returns and refunds
Course Outline
- Communication modes, both verbal and non-verbal, for effective interactions with customers and colleagues
- Interpersonal skills required for effective interactions with customers
- Importance of compliance with the Consumer Protection (Fair Trading) Act
- Limits of authority and personal responsibility in delivering service to customers
- Industrial knowledge of the retail business and competitors’ products and services
- Organisational procedures and guidelines relating to handling complaints, exchanges, returns and refunds
- Relevant documentation required for handling customers’ issues, complaints, exchanges, returns and refunds
Course Location
About SFIC Institute
We_They is a human capital solutions provider established in response to the needs of a rapidly evolving workplace environment. We offer development courses for a wide spectrum of industries.
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