WSQ Implement Lean Six Sigma Service Quality Centre

    Course details

    This foundation course aims to equip participants with an understanding of Lean Manufacturing. Lean Manufacturing addresses process flow and reducing waste. This course is designed to provide participants with the broad knowledge and the tools needed to implement Lean Manufacturing projects.

    Participants may advance to Lean Six Sigma Green Belt and Lean Six Sigma Black Belt upon completion of this course.

    This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

    Key Benefits

    • Acquire the skills and knowledge to apply strategies, methods and tools used for developing and implementing Lean Manufacturing projects
    • This course can be used as one of the specialisation units to attain the WSQ Certified Productivity and Innovation Management (CPIM) certification

    Course Content

    • Map and evaluate business process using the Value Stream Mapping tool
    • Define and establish the value flow as pulled by the customer
    • Identify and analyse non-value added steps or activities in a process using the Value Stream Mapping tool
    • Design and implement improvements to the business process
    • Measure and evaluate the improvement measures implemented against determined specifications
    • Implement a system of continuous improvement in the process

    Learning Methodology

    This module will be conducted through mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests.

    Who Should Attend

    This course is suitable for business analysts, supply chain analysts, system analysts, workflow analysts, operations managers, operations executives, change managers, production managers, process managers, production engineers, quality assurance managers and production analysts.

    Updated on 08 November, 2015

    About Service Quality Centre

    Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

    With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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