WSQ Facilitate Effective Work Teams

Course details

Establishing work teams have been recognised to improve organisational efficiency. The team leader is required to effectively facilitate the team’s cohesion, commitment and build positive relationships among members from diverse backgrounds, in order to ensure that the work team is efficient. This course focusses on developing competencies that team leaders need in order to facilitate and improve team performance.

This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

Key Benefits

• Facilitate work team activities and improve team performance by promoting ownership and commitment among team members to work goals and targets set
• Maintain positive relationships among team members with diverse backgrounds
• Provide support and opportunities for individual and team contributions

Course Content

• Provide and clarify with team members on work-related information using appropriate communication techniques
• Involve team members in the planning of work activities to promote ownership and commitment to work plan
• Delegate duties and responsibilities taking into consideration the competencies of individual team members
• Communicate thoughts and feelings to justify a position and responsibilities assigned to team members and persuade and influence them
• Communicate to team members the importance and interdependence of each person’s role and promote the benefits of diversity within the team
• Communicate and agree on individual and team goals and targets to be achieved
• Provide opportunities for team members to contribute ideas and skills and maintain positive relationships amongst them
• Provide resources, assistance and support needed by team members to complete projects or work activities
• Analyse project control reports and performance assessment results to ascertain team performance and provide feedback and criticism to team members using appropriate communication techniques
• Communicate team performance and related issues of concern to management and provide recommendations to address them

Learning Methodology

Experiential methods of learning will be applied to enable participants to learn and practice the concepts and skills taught during the programme:

• Mini-lectures
• Interactive Activities
• Role Plays, Games
• Group Discussions/Case Studies
• Written Assessment

Who Should Attend

This course is suitable for supervisors who are responsible for groups of staff engaged in teams, sub-units of the organisation or business, individuals in small businesses and the self-employed who have to interact extensively with subordinates and others on a daily basis and guide and lead others in the workplace.