Course details
This is a Management level qualification requiring students to complete 14 Competency Units (8 Core units and 6 Elective units) and attain at least 39 credits.
Students will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism industry.
Content
Course content includes coverage of essential financial, human resource, operations management skills as well as a selection of supplementary knowledge (selected to meet industry and/or inpidual need) drawn from business finance, sales and marketing, front office and human resource management.
Course Developer
Workforce Development Agency / William Angliss Institute.
Entry Requirement
- WSQ Advance Certificate in Hotel and Accommodation Services or
- Two (2) years work experience at the supervisory level in the tourism sector or
- WSQ ES Workplace Literacy and Numeracy (WPLN) Level 7 or equivalent
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Assessment
Competency Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.
Certification
Upon successful completion of the programme, trainees will receive a WSQ Diploma in Tourism.
Articulation
For progression, participants may wish pursue the William Angliss Institute’s Higher Education programmes.
No. of WSQ Units
14 Competency Units (8 Core units and 6 Elective units).
Mode of Delivery
Part-time and possibly full-time.
Average teacher-student ratio
1 teacher to a maximum of 20 students.
Target Audience
This qualification is suitable for:
- Rooms Trainee pision Manager
- Duty Manager
- Assistant Manager (small to medium size hotel)
Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.
CORE UNITS
A trainee must complete at least 8 core units leading to at least 21 credits
- Develop and Implement Business Strategies
- Comply with Legal Requirements
- Develop and Implement Budget
- Manage Training
- Hire Staff
- Appraise/Evaluate Staff
- Handle Terminations, Dismissals and Resignations
- Manage Loss Prevention
PLUS a trainee must complete at least 6 elective units leading to at least 18 credits
BUSINESS/FINANCE
- Manage Pricing and Revenue
HR MANAGEMENT
- Establish Human Resource Management Plan
- Manage Meeting
SALES AND MARKETING
- Develop Relationships with New Corporate Clients
- Optimise Sales
FRONT OFFICE/GUEST OPERATIONS
- Manage Front Office/Guest Services Operations
Course Location
About William Angliss Institute
Our Centre in Singapore joins campuses in Melbourne and Sydney with joint ventures in China, Thailand, Malaysia and Sri Lanka. The Melbourne headquarters was established in Melbourne in 1940. We provide knowledge, skills and attitudes to shape and improve the Tourism, Hospitality and Food industries. The William Angliss Institute Tourism CET Centre will provide a range of Tourism related WSQ Qualifications. In addition to traditional on campus delivery methods to William Angliss Institute CET Centre will work closely with the Tourism Industry to deliver a range of short courses through to full qualifications in industry. The Institute will bring its years of experience of on-the-job training to Singapore to not only develop the skills of those students wishing to enter the industry but to further develop skills of those already working in the Tourism sector.
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