WSQ Diploma in Tourism - Hospitality Management

Course details

This is a Management level qualification requiring students to complete 14 Competency Units (8 Core units and 6 Elective units) and attain at least 39 credits.

Students will gain knowledge and become competent in skills from a broad range of highly-developed management skills specific to the Tourism industry.

Content

Course content includes coverage of essential financial, human resource, operations management skills as well as a selection of supplementary knowledge (selected to meet industry and/or inpidual need) drawn from business finance, sales and marketing, front office and human resource management.

Course Developer

Workforce Development Agency / William Angliss Institute.

Entry Requirement

• WSQ Advance Certificate in Hotel and Accommodation Services or
• Two (2) years work experience at the supervisory level in the tourism sector or
• WSQ ES Workplace Literacy and Numeracy (WPLN) Level 7 or equivalent

Mode of Instruction

Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.

Assessment

Competency Based Assessment for this qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.

Certification

Upon successful completion of the programme, trainees will receive a WSQ Diploma in Tourism.

Articulation

For progression, participants may wish pursue the William Angliss Institute’s Higher Education programmes.

No. of WSQ Units

14 Competency Units (8 Core units and 6 Elective units).

Mode of Delivery

Part-time and possibly full-time.

Average teacher-student ratio

1 teacher to a maximum of 20 students.

Target Audience

This qualification is suitable for:

• Rooms Trainee pision Manager
• Duty Manager
• Assistant Manager (small to medium size hotel)

Commencement Date

Please refer to our Academic Calendar for the latest commencement dates.

CORE UNITS 

A trainee must complete at least 8 core units leading to at least 21 credits 

• TH-BF-401C-0 Develop and Implement Business Strategies 
• TH-BF-402C-0 Comply with Legal Requirements
• TH-BF-403C-0 Develop and Implement Budget
• TH-HRM-401C-0 Manage Training
• TH-HRM-402C-0 Hire Staff
• TH-HRM-403C-0 Appraise/Evaluate Staff
• TH-HRM-404C-0 Handle Terminations, Dismissals and Resignations
• TH-RM-401C-0 Manage Loss Prevention

PLUS a trainee must complete at least 6 elective units leading to at least 18 credits

BUSINESS/FINANCE

• TH-BF-408E-1 Manage Pricing and Revenue 

HR MANAGEMENT

• TH-HRM-405E-0 Establish Human Resource Management Plan 
• TH-HRM-408E-1 Manage Meeting

SALES AND MARKETING

• TH-SM-404E-0 Develop Relationships with New Corporate Clients
• TH-SM-405E-0  Optimise Sales

FRONT OFFICE/GUEST OPERATIONS

• TH-FGS-401E-0 Manage Front Office/Guest Services Operations