Course details
Develop Service Operations (16hrs)
Develop and implement standard operating procedures (SOPs)
Manage guest/resident services
Respond to complaints and feedback
Hire Staff (24 hrs)
Source suitable candidates
Interview applicants
Select job candidate
Make job offer
Appraise/Evaluate Staff (16 hrs)
Plan/schedule performance appraisal
Conduct performance appraisal interview
Encourage staff development
Use reward or recognition systems
Handle Termination, Dismissals & Resignations (24 hrs)
Terminate employees
Dismiss employees
Process resignations
Establish Human Resource Management Plan (32 hrs)
Develop human resource plan
Monitor human resource plan
Reward and recognise staff
Optimise Sales (24 hrs)
Direct staff to maximise sales
Analyse and monitor sales
Apply yield management principles
Comply with Legal Requirements (12 hrs)
Liaise with regulatory agencies
Acquire licences and permits
Comply with regulations
Develop and Implement Business Strategies (40 hrs)
Evaluate status of business
Develop and implement business
Develop and implement policies
Evaluate business strategies
Manage Housekeeping Operations (40 hrs)
Manage guest/resident services
Carry out shift duties
Manage environmental programme
Manage equipment
Develop and Implement Budget (40 hrs)
Develop budget
Manage accounting and cash controls
Audit financial procedures
Implement budget
Conduct Situational Analysis (35 hrs)
Research trends and markets
Review image of business or organisation
Profile customer segments
Summarise analysis
Manage Front Office/Guest Service Operations (40 hrs)
Develop and implement standard operating procedures (SOPs)
Manage guest/resident services
Respond to complaints and feedback
Manage Training (24 hrs)
Conduct training needs assessment
Develop training plan
Implement training plan
Evaluate training effectiveness
Develop Marketing Strategies (40 hrs)
Design new products and/or services
Determine pricing structures
Develop bundling/packaging of products and services
Develop promotional strategies
Develop loyalty programme
Course Location
About Ascott Centre For Excellence Of The Ascott Limited
The Ascott Limited is the world's largest international serviced residence owner-operator with more than 23,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region, as well as about 10,000 units which are under development, making a total of 33,000 units. Ascott Centre for Excellence (ACE) is the global hospitality training centre of The Ascott Limited and a Continuing Education and Training (CET) centre approved by the Singapore Workforce Development Agency (WDA) specialising in training for the Hotel and Accommodation Services Sector. ACE has two main objectives which are o develop the human capital of the group, ensure consistency in learning outcome, share best practices and to forge a bond amongst our global team members and to share hospitality best practices with industry players and interested parties through WSQ programmes. See all Ascott Centre For Excellence Of The Ascott Limited courses- Front Office Management Trade-wings Institute of ManagementSGD 129
SGD 134Duration: 40 Hours - Dishwashing Knowledge GateSGD 27Duration: Upto 1 Hour
