WSQ: Develop Self

Course details

This programme equips team leaders, supervisors and managers with the leadership skill and knowledge to model personal effectiveness as a team leader. It covers effective communication, leadership in decision making and developing and maintaining professional competence.

Programme Outline

Adapt Communication Style to Suit Work Context

• Adapt communication style to suit work context
• Communicate ideas and concepts in the workplace using appropriate verbal and non-verbal cues
• Seek comments and feedback to ensure message is received and understood
• Address barriers to communication

Lead Team Decision Making

• Gather necessary information for decision making and explain process to team members
• Evaluate the risks and consequences of potential actions or decisions
• Work with team to develop and assess options that will lead to successful outcomes
• Select most appropriate decision in relation to team and organization objectives

Develop and Maintain Professional Competence

• Review own performance to identify strengths and limitations of professional competence and management practices
• Seek opportunities to develop skills and knowledge required of work role
• Maintain communication and engagement with team leaders to identify new and emerging areas of professional practice

Learning Methodologies

Formative assessment which may comprise of role plays, group discussions, presentations, case studies, games, oral and written questioning.

Who Should Attend

Those currently in a management role or aspiring to the role, with the skills and knowledge to encourage their team members. This includes: Junior Executives, Supervisors, Team Leaders, Assistant Managers.