WSQ Develop Personal Effectiveness at Supervisory Level Service Quality Centre
Price: SGD 235

    Course details

    Develop important life skills and personal effectiveness through self-knowledge, self-mastery while maintaining a balance between work and personal responsibilities. This course introduces learners to the fundamentals of personal finances and helps develop techniques to effectively manage work priorities.

    This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).

    Key Benefits

    • Establish and analyse personal goals to relate to roles and responsibilities
    • Manage time effectively
    • Maintain work-life balance
    • Manage stress and personal finances

    Course Content

    • Analyse personal goals and align them to departmental goals
    • Personal role and responsibilities and their contribution to departmental success
    • Personal strengths and weaknesses
    • Strategies to overcome weaknesses
    • Use personal strengths to contribute towards the achievement of department goals
    • Plan, organise and execute personal work activities to achieve departmental goals
    • Causes of stress that affect self and team
    • Stress management techniques
    • Support the implementation of work-life balance programmes to achieve organisational effectiveness
    • Tools to establish one’s existing financial position and managing such a position

    Learning Methodology

    This course will be conducted through mini lectures, interactive activities, games, group discussions, case studies and self assessments/tests.

    Who Should Attend

    This course is suitable for supervisors, individuals in small businesses and the self-employed who want to enhance their personal effectiveness through the mastery of critical skills.

    Updated on 08 November, 2015

    About Service Quality Centre

    Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

    With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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