WSQ Apply Basic Negotiation Skills And Techniques

Course details

This course covers identifying negotiation outcomes and roles and responsibilities, preparing the necessary information for a negotiation, using basic negotiation processes and techniques, as well as documenting negotiations.

Course Objectives/Outline

• Identify negotiation outcomes in commercial situations to establish organisation’s desired position in the negotiation
• Identify roles and responsibilities needed to support negotiation objectives
• Prepare relevant background information to understand other parties’ position
• Use negotiation processes and techniques to assist in achieving desired negotiation outcomes
• Record negotiations for evaluation and documentation purposes

Assessment Activities

Throughout the course, the participant will perform case studies, role plays, and do written assignments