Course details
The WSQ Advanced Certificate in Hotel and Accommodation Services (Concierge) is a Supervisory level qualification requiring students to complete 10 Competency Units (4 Core units and 6 Elective units) and attain at least 27 credits.
Students of the WSQ Advanced Certificate in Hotel and Accommodation Services (Concierge) will gain knowledge and become competent in skills from a broad range of highly developed supervisory skills specific to the Hotel and Accommodation Services industry.
Content
The WSQ Advanced Certificate in Hotel and Accommodation Services (Concierge) course offered by William Angliss Institute includes coverage of essential financial, loss prevention, staff training and staff supervision skills. This WSQ course also provide a selection of supplementary knowledge (selected to meet industry and/or inpidual need) drawn from food service, front office/guest services, housekeeping operations, MICE and event operations, sales and marketing and service excellence.
Course Developer
Workforce Development Agency / William Angliss Institute
Entry Requirement
- WSQ Certificate in Hotel and Accommodation Services or
- Two (2) years’ work experience at the operations level in the tourism sector or
- WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Assessment
Competency Based Assessment for t his qualification may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.
Certification
Upon successful completion of the programme, trainee will receive a WSQ Advanced Certificate in Hotel and Accommodation Services.
Articulation
For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).
No. of WSQ Units
10 Competency Units (4 Core units and 6 Elective units)
Mode of Delivery
Part-time and possibly full-time.
Average teacher-student ratio
1 teacher to a maximum of 20 students.
Target Audience
This qualification is suitable for:
- New entrants to this sector
- Assistant Concierge
Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.
CORE UNITS
A trainee must complete all 4 core units leading to at least 11 credits
- Monitor Income and Expenses
- Implement Loss Prevention
- Conduct Orientation and Training
- Supervise Staff
PLUS a trainee must complete at least 6 elective units leading to at least 16 credits
FRONT OFFICE/GUEST SERVICES
- Monitor Valet Parking Services
- Monitor Concierge Services
- Monitor Business Centre Operations
- Monitor Bell Services
SITE AND EQUIPMENT MANAGEMENT
- Implement Site/Outlet and Equipment Maintenance Plan
SERVICE EXCELLENCE
- Manage Service Performance
Course Location
About William Angliss Institute
Our Centre in Singapore joins campuses in Melbourne and Sydney with joint ventures in China, Thailand, Malaysia and Sri Lanka. The Melbourne headquarters was established in Melbourne in 1940. We provide knowledge, skills and attitudes to shape and improve the Tourism, Hospitality and Food industries. The William Angliss Institute Tourism CET Centre will provide a range of Tourism related WSQ Qualifications. In addition to traditional on campus delivery methods to William Angliss Institute CET Centre will work closely with the Tourism Industry to deliver a range of short courses through to full qualifications in industry. The Institute will bring its years of experience of on-the-job training to Singapore to not only develop the skills of those students wishing to enter the industry but to further develop skills of those already working in the Tourism sector.
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