- Duration: 2 Days
- Timings: Part Time, Weekday morning classes
Course details
Create Memorable Customer Experiences
To increase the business, two things are required -
1) More Customers and 2) More Business from Existing Customers!
This workshop ensures that participants develop the same mindset!
Course Objectives
- Decide Customer Service Strategies To Realize The Vision
- To Understand The Components Of Successful Customer Care
- To Learn The Best Ways To Provide Exceptional Customer Service By Exceeding Customer Satisfaction And Expectations Of Customers
- To Generate New Ideas To 'WOW' Customers
- To Gain An Understanding Of Handling Customers Who Complain
- To Understand Creation Of Customer Loyalty Through Excellent Customer Care
- To Create A Culture Of 'Passion For Service'
- To Design A Customer Service Charter
The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. The higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.
Updated on 29 August, 2017Job roles this course is suitable for:
Customer Service and Sales ProfessionalsAbout 24Karat Training
24 Karat Training is the most trusted training firm in the region. Founded by extremely committed, result-oriented and competent training professionals, we have been relied upon by our clients, large and small, private and public, to enhance Sales, Service Quality and Leadership Potential. We are extremely passionate about Training and we strive to provide the highest quality training experience. Over the last 16 years, we have many highly satisfied clients from different countries and we pride ourselves on our track record.
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