Workplace Diversity Training

Course details

This Workplace Diversity training course is a method to teach employees best practices when interacting with individuals with diverse backgrounds. This course can educate employees on how to break the barriers (ethnic, social, political differences, etc.) of employees, so that they can work jointly and productively as a team.

These fun, high-energy training courses are available in Singapore.

This Workplace Diversity training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Outcomes

• Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectives
• Gain effective strategies for removing barriers to diversity in the workplace
• Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
• Learn the importance of non-verbal communication, both one's own and that of others
• Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
• Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organization
• Gain a professional approach to record, analyze and resolve situations involving diversity
• Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Foreword:

• If you want to educate your employees on how to deal with diversity in the workplace, have them enroll in the Workplace Diversity training course in PD Training.
• As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important.

MODULES

Lesson 1
Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Lesson 2
Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding what this Means

Lesson 3
Breaking Down the Barriers

• Changing your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Lesson 4
Verbal Communication Skills

• Listening and Hearing: They aren't the same thing
• Asking Questions
• Communicating with Power

Lesson 5
Non-Verbal Communication Skills

• Body Language
• The Signals you Send to Others
• It's not WHAT you say, It's HOW you say it

Lesson 6
Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Lesson 7
Coping with Discrimination

• Identifying if you have been Discriminated against
• Methods of Reprisal
• Choosing a Course of Action

Lesson 8
Dealing with Diversity Complaints as a Person

• What to do if you're Involved in a Complaint
• Understanding your Role
• Creating a Support System

Lesson 9
Dealing with Diversity Complaints as a Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Lesson 10
Dealing with Diversity Complaints as an Organization

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint