Windows 7, Enterprise Desktop Support Technician IT & Business Consulting Group

Course details


  • This course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer.

Who Should Attend

  • This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended


  • Lesson 1: Identify and Resolve New Software Installation Issues
  • Lesson 2: Resolve Software Configuration Issues
  • Lesson 3: Resolve Software Failure
  • Lesson 4: Identify and Resolve Logon Issues
  • Lesson 5: Identify and Resolve Network Connectivity Issue
  • Lesson 6: Identify and Resolve Name Resolution Issues
  • Lesson 7: Identify and Resolve Network Printer Issues
  • Lesson 8: Identify and Resolve Performance Issues
  • Lesson 9: Identify and Resolve Hardware Failure Issues
  • Lesson 10: Identify and Resolve Wireless Connectivity Issues
  • Lesson 11: Identify and Resolve Remote Access Issues
  • Lesson 12: Manage File Synchronization
  • Lesson 13: Identify and Resolve Internet Explorer Security Issues
  • Lesson 14: Identify and Resolve Firewall Issues
  • Lesson 15: Identify and Resolve Issues Due To Malicious Software
  • Lesson 16: Identify and Resolve Encryption Issues
  • Lesson 17: Identify and Resolve Software Update Issues

About IT & Business Consulting Group

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
ITBCG is a leading and innovative learning provider with over twenty years’ experience of providing best in-class learning solutions. We work in partnership with our customers to deliver flexibility, value and service. We develop innovative programs to ensure that every aspect of the learning development, delivery and administration of courses work to our clients’ benefit.
We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
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