Windows 7, Enterprise Desktop Support Technician SitesPower Training Institute

Microsoft Gold Partner for Learning Solutions
• Microsoft Official Curriculum
• Microsoft Certified Trainers
• Certificate of Attendance from Microsoft
• Computer Labs: 1 PC for each student
• UAE Ministry of Education Accredited Institute
• Certificate of Achievement (Ministry Attestation fees apply)
• Corporate Venue: Onsite or at SitesPower
• Microsoft Exam Pass Guarantee

Course Overview
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.

Audience
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion
After completing this course, students will be able to:
• Identify and Resolve Desktop Application Issues
• Identify the Cause of and Resolve Networking Issues
• Manage and Maintain Systems That Run Windows 7
• Support Mobile Users
• Identify the Cause of and Resolve Security Issues

Prerequisites
Before attending this course, students must have:
• TCP/IP Troubleshooting skills
• Experience working in a domain environment
• Experience using desktop and command-line troubleshooting tools
• Experience installing and troubleshooting desktop application problems
• Experience configuring registry and group policy settings

Course Outline

  • Module 1: Identify and Resolve New Software Installation Issues
  • Module 2: Resolve Software Configuration Issues
  • Module 3: Resolve Software Failure
  • Module 4: Identify and Resolve Logon Issues
  • Module 5: Identify and Resolve Network Connectivity Issues
  • Module 6: Identify and Resolve Name Resolution Issues
  • Module 7: Identify and Resolve Network Printer Issues
  • Module 8: Identify and Resolve Performance Issues
  • Module 9: Identify and Resolve Hardware Failure Issues
  • Module 10: Identify and Resolve Wireless Connectivity Issues
  • Module 11: Identify and Resolve Remote Access Issues
  • Module 12: Manage File Synchronization
  • Module 13: Identify and Resolve Internet Explorer Security Issues
  • Module 14: Identify and Resolve Firewall Issues
  • Module 15: Identify and Resolve Issues Due To Malicious Software
  • Module 16: Identify and Resolve Encryption Issues
  • Module 17: Identify and Resolve Software Update Issues

About SitesPower

Resulting from our proven track record of customer satisfaction, SitesPower has been granted numerous international, elite authorizations and achievements in the short time since launching in 2001, not to mention having our courses Accredited by the Ministry of Education.  As an independent training provider, rather than a franchisee, these are true accomplishments. Authorizations include PMI, ILM (UK), Microsoft, RedHat, EC-Council, ITIL (EXIN), City & Guilds, AutoDesk, Adobe & ICDL.

See all SitesPower Training Institute courses

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