Walk the Talk: Communicating for Success

Course details

There are three main takeaways from Communicating for Success:

1. A deep understanding of the oral communication process
2. A deep understanding of how to interpret oral communication events
3. A deep understanding of how to communicate for positive results

Communicating for Success achieves the course goals through an examination of a number of topics, specifically:

• The Communication Process
• Barriers to Communication
• Empathic Listening
• Body Language
• Self-awareness
• The Johari Window
• Giving and Receiving Feedback
• Formal Feedback
• Informal Feedback
• Checking the Message
• Open-ended and Closed Questions
• How Much Information is Enough?
• Communication Styles
• Personality Types
• Intergenerational Communication

A very special part of the course is the extensive developmental activities designed to help you turn your new knowledge into useable skills. Also, you will be encouraged to keep a Communication Journal that will be, among other things, a record of your unique journey to your communication goals.