- Duration: 2 Hours
Course details
A high quality process that follows Six Sigma standards will create and deliver goods and services that meet and exceed customer requirements and expectations, This requires you to collect the Voice of the Customer (VOC) and translate that to product features, performance measures, or opportunities for improvement. You need a seamless process of identifying customers, collecting customer data, identifying customer requirements, and finally translating requirements into measures that are easy to understand and follow for employees who are responsible for processes, products, and services in the organization. Â In this course, you will learn the differences between internal and external customers and examine concepts and tools for collecting and analyzing customer information and feedback and eliminating data biases. The course also explains how customer requirements are translated into deliverable goals using tools such as the Quality Function Deployment (QFD) and the House of Quality matrix. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
- Topic T5 Objective O6
- identify the considerations associated with the Voice of the Customer (VOC) and the Voice of the Business (VOB) when determining project requirements
- Topic T8 Objective O9
- sequence the five key steps for implementing a VOC strategy in a Six Sigma project
- Topic T11 Objective O12
- identify the internal and external customers in a given situation
- Topic T14 Objective O15
- identify potential effects of projects on customers
- Topic T17 Objective O18
- identify the internal and external customers of a project and the potential effect the project will have on them if the requirements are met or exceeded
- Topic T21 Objective O22
- recognize key concepts related to the importance of customer data in a Six Sigma project
- Topic T24 Objective O25
- identify the best data collection method to gather data for a given scenario
- Topic T27 Objective O28
- determine the most appropriate data collection tool to use for a given situation
- Topic T31 Objective O32
- identify the definitions of validity, reliability, and margin of error as they apply to data collection
- Topic T34 Objective O35
- identify descriptions of the types of data and bias errors that may be introdu
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
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